Shipping & Orders

General Information:

 

  • All our products are both manufactured and dispatched from the United Kingdom.
  • We offer free shipping on all orders to the United Kingdom.
  • We also offer free Worldwide shipping on all orders over $75 / €60.
  • We aim to dispatch your order within 48 hours of your order being placed excluding weekends and UK bank holidays.
  • Parcels with express shipping aim to be shipped within 24 hours.
  • Parcels are packaged discreetly in unbranded packaging.
  • Parcel invoices will be sent from "Happarel Ltd".
  • You will receive a confirmation email once your order has been made and another once it has been shipped.
  • At this time, orders can only be sent to residential and business addresses. Post offices, pickup/collection points or similar options are not currently available. Any orders to a non-residential or non-business address will be cancelled and refunded. We are working on providing more options, so watch this space.
  • All international shipments include accurate customs documentation describing the goods and their value in accordance with international shipping regulations.
  • If a shipment is refused due to unpaid customs duties or taxes, any return shipping or customs charges may be deducted from the refund.
  • We are not currently able to offer collection from our premises at this time.

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For the UK

  • For UK off-shore and highland delivery, please allow for a longer transit time
  • Orders are shipped via Royal Mail or Evri

For the EU

  • For our EU customers, we collect and pay VAT prior to shipping for ease of travel.
  • Our products are not subject to EU tariffs or duties, as they are of UK origin.
  • Due to VAT rules, our EU customers can order a maximum of four tees within a 10 day window. Orders above this threshold may be amended, cancelled and/or refunded.
  • Orders are shipped via Spring or Evri
  • For orders with Spring IOSS service, Spring's tracking service may show "Hong Kong (CN)" for the originating destination. This is incorrect. All items are shipped from our warehouse in the UK to the EU.

 

EU Nations, Remote Areas and Associated Territories

 

Unfortunately, we cannot ship to the following EU nations and associated destinations:

 

  • Bulgaria
  • Norway
  • Switzerland
  • Ukraine
  • Belarus
  • Malta
  • Canary Islands (Spain)
  • Ceuta & Melilla (Spain)
  • Madeira & Azores (Portugal)
  • Faroe Islands & Greenland (Denmark)
  • Åland Islands (Finland)
  • French overseas territories (Martinique, Guadeloupe, Réunion, French Guiana, Mayotte)

 

Orders made to these destinations will be cancelled and refunded. We are working on being able to ship to many of these destinations, so watch this space. If you're desperate for a tee and you're from one of the destinations on this list, please feel free to get in contact with us, we'd love to hear from you.

 

EU Rural Surcharge

 

If you live in a rural area of the EU some couriers charge an additional surcharge for delivery. Unfortunately, we are not able to give a complete list of these areas. We will email you if this becomes an issue and may need to amend, cancel or refund your order.

For Australia

  • For shipments under 75AUD in total value, there should be no GST collected at the border. 
  • For shipments above 75AUD in total value, GST (currently at 10% as of when this policy was written) will be applied at the border, which you will need to pay.
  • For shipments to Australia, we have a maximum order value of 1000AUD to protect our customers, as above this threshold orders may incur import duties and/or tariffs. Any orders above this threshold will be refunded, amended or cancelled.
  • We are not liable for any tax and any processing fees the courier company or customs may charge.
  • Orders are shipped via Royal Mail or Evri

For the USA

We prepay duties and tariffs to the USA. Our parcels are sent DDP (Delivery Duty Paid) from our warehouse in the UK for a smooth transit and quick clearance with customs.

 

  • GST may be collected in the USA at the state level. This is something we have no control over and so experiences may vary depending on which state you live in. However, the vast majority of customers should not encounter these issues. GST collected at the state level is normally limited to local retailers not ecommerce stores.
  • We cannot guarantee that all duties, tariffs, fees and taxes will be covered by the DDP (Delivery Duty Paid) parcel courier. Whilst we endeavour to ensure that customers aren't hit with any surprise fees or costs, we cannot be held responsible for decisions made by authorities or companies outside of our control.
  • Delivery times are estimates and may vary depending on customs clearance, local postal services, and seasonal demand.
  • Orders are shipped via USPS.
  • Orders can take up to 10 working days to reach the USPS postal system. This is expected as we use a connection partner for our US deliveries.

 

USA Remote Areas and Associated Territories

 

Unfortunately we cannot ship to the following areas of the USA and/or its associated territories:

 

  • Alaska
  • Guam
  • Hawaii
  • Puerto Rico
  • US Virgin Islands

 

Orders made to these destinations will be cancelled and refunded. We are working on being able to ship to many of these destinations, so watch this space. If you're desperate for a tee and you're from one of the destinations on this list, please feel free to get in contact with us, we'd love to hear from you.

For Canada

We prepay GST/HST Tax to Canada for ease of travel. Our parcels are sent DTP (Delivery Tax Paid) from our warehouse in the UK for a smooth transit and quick clearance with customs.

 

  • For shipments to Canada, we have a maximum order value of 150CAD to protect our customers, as above this threshold orders may incur import duties and/or tariffs. Any orders above this threshold will be refunded, amended or cancelled.
  • We cannot guarantee that all duties, tariffs, fees and taxes will be covered by the DTP (Delivery Tax Paid) parcel courier. Whilst we endeavour to ensure that customers aren't hit with any surprise fees or costs, we cannot be held responsible for decisions made by authorities or companies outside of our control.
  • Orders are shipped to Canada via Landmark Global.

For Gibraltar

  • For our Gibraltar customers we ship using Royal Mail.
  • The Gibraltar Transaction Tax would be due on any products imported into Gibraltar (15% as of 2026)which you the customer would liable to pay.
  • There would likely also be a handling fee by the courier/customs system due to this tax being implemented at the border.
  • Clothing is usually zero-rated for Gibraltar and so our shipments should not incur any duties or tariffs although this is not something we can guarantee. As such, we cannot be held responsible for decisions made by authorities or companies outside of our control.

Shipping & Orders 2

Standard Shipping Rates

 

UK Standard Shipping

0 GBP

3-5 working days*

EU Standard Shipping

5 EUR

8-15 working days*

Australia Standard Shipping

12 AUD

7-21 working days*

USA Standard Shipping

9 USD

7-14 working days*

Canada Standard Shipping

12 CAD

7-15 working days**

Gibraltar Standard Shipping

5 GBP

8-15 working days*

*Delivery times are estimated and are not guaranteed.

 

Express Shipping Rates

 

 

1 Tee

2 Tees

3+ Tees

6+ Tees

9+ Tees

 

UK Express Shipping

7 GBP

7 GBP

9 GBP

12 GBP

12 GBP

1-2 working days*

EU Express Shipping

20 EUR

21 EUR

22 EUR

N/A

N/A

2-4 working days*

Australia Express Shipping

N/A

N/A

N/A

N/A

N/A

N/A

USA Express Shipping

N/A

N/A

N/A

N/A

N/A

N/A

Canada Express Shipping

N/A

N/A

N/A

N/A

N/A

N/A

Gibraltar Express Shipping

20 EUR

21 EUR

22 EUR

N/A

N/A

3-5 working days*

*Delivery times are estimated and are not guaranteed.